Terms and Conditions
Terms of supply
Cyrenians is a Scottish Charitable Incorporated Organisation (SCIO), registered charity SC011052 and having its registered office at and having its registered office at Norton Park, 57 Albion Road, Edinburgh EH7 5QY ("Cyrenians" or "we" or "us").
Our VAT registration number is GB634815532. Our telephone number is 0131 475 2354 and our email address is admin@cyrenians.scot. Cyrenians provide training courses to both individuals and to organisations ("Services").
These terms and conditions ("Terms of Supply") will apply to any of the Services purchased from Cyrenians by telephone, email or through the website. By purchasing Services from Cyrenians you agree to be bound by these Terms of Supply. Please read them carefully. If you are not willing to be bound by them, you should not purchase Services from Cyrenians.
1. The Services
The Services are as described in Cyrenians's confirmation of booking. Cyrenians makes every effort to describe the Services accurately and agrees to provide the Services with all the care and skill to be expected of a qualified and competent contractor experienced in undertaking services of the same kind. It is your sole responsibility prior to purchasing any Services from us to read the course description including the key benefits and pre-requisites for any of the Services booked by you in order to ensure that they are suitable for your purposes. In particular you acknowledge and agree that by entering into this contract with us that you do not rely on any statement, representation, assurance or warranty that is not set out in these Terms of Supply. Any representation, condition or warranty which might be implied or incorporated into these Terms of Supply by statute, common law or otherwise is excluded to the fullest extent permitted by law.
2. Prices and payments
Prices of the Services are specified on Cyrenians's confirmation of booking. We may change our prices at any time but that will not affect the prices for confirmed orders. Our prices are quoted exclusive of VAT. Payment for the Services is to be made in advance at the time of booking by credit card or debit card. Cyrenians accept payments from the following card types namely Mastercard, Maestro, Visa, Visa Debit and Visa Electron. If you choose to pay online via our website, you will be directed to Stripe, a third-party payment provider, to take payment. For the avoidance of doubt, Cyrenians does not process any payment details when payments are made online. Please review Stripe’s privacy policy for more information on how they process your data.
3. Acceptance of an order
3.1 These Terms of Supply will be binding on you and a contract will come into effect between us and you once you receive confirmation of acceptance of the booking or, when dealing with an account manager, once you return your booking form by email ("the Confirmation"). Please note we are not bound by any contract until we have accepted the booking in writing and issued the Confirmation.
3.2 If you have already paid for the Services and we are unable to supply them for whatever reason without being able to offer you a suitable alternative we will notify you and refund you the full amount paid as soon as possible.
3.3 The contract between you and us comprises of the Confirmation and these Terms of Supply (together known as the "Contract"). In the event of any conflict between them the Confirmation shall take precedence.
4. Your right to cancel
4.1 If you are a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("the Regulations") who is purchasing the Services then you have a legal right under the Regulations to cancel this Contract within 14 days for training courses after the day on which you receive the Confirmation ("the Cancellation Period"). For the purposes of the Regulations a consumer means an individual acting for purposes which are wholly or mainly outside that individual's trade, business, craft or profession. If during the Cancellation Period you intend to cancel the Contract, you can notify us of your decision and receive a refund. If required, you can also obtain legal advice on your right to cancel the Contract from your local Trading Standards Office or Citizens Advice Bureau.
4.2 If you wish to cancel the Contract in exercise of your rights under Clause 4.1 above you should email us at admin@cyrenians.scot. or by post to Cyrenians, Norton Park, 57 Albion Road, Edinburgh EH7 5QY. If emailing or writing then your cancellation is effective from the date you send the email or post the letter to us.
4.3. If you decide to cancel the Contract in accordance with Clauses 4.1 and 4.2 above we will refund you the price you paid for the Services without undue delay and in any event no later than 14 days after our receipt of a properly served cancellation email or written notice from you. Refunds will be made to you on the credit or debit card used by you to pay for the Services.
4.4 In addition to the rights contained in clauses 4.1, 4.2 and 4.3 hereof you may cancel a booking at any time outwith the Cancellation Period but prior to delivery or performance of the Services by emailing us at admin@cyrenians.scot. or by writing to us at Cyrenians, Norton Park, 57 Albion Road, Edinburgh EH7 5QY. Provided that the notice of cancellation under this Clause 4.5 is received by us no later than fourteen days prior to the date of delivery or performance of the Service in question then we shall refund the full purchase price paid by you. Where notice of cancellation is given outwith the Cancellation Period but in the fourteen days prior to delivery or performance of the Services no refund of the purchase price will be given.
4.5 In the event that any Services ordered by you are to be delivered within 14 days of the Confirmation you hereby acknowledge that by booking the Services you are expressly agreeing to delivery of the same within the Cancellation Period and acknowledge that you have no right to cancellation after the date for delivery or performance of the Services has passed and the Services performed. In the event that you cancel the booking prior to the date that the Services are to be performed or delivered then we may deduct an amount from the price to be refunded to you representing any reasonable costs expended by us in respect of the Services which may include but is not restricted to administration costs in respect of the booking, the preparation and printing of any training materials.
If you wish to cancel, please email us at admin@cyrenians.scot or by post addressed to at Cyrenians, Norton Park, 57 Albion Road, Edinburgh EH7 5QY. If emailing or writing then your cancellation is effective from the date you send the email or post the letter to us.
If you wish to defer the Services ordered by you to a later date, Cyrenians reserves the right to review this request on a case-by-case basis. For the avoidance of doubt, Cyrenians is under no obligation to grant any request and does so at its entire discretion.
5. Liability
5.1 Nothing in this contract excludes or limits or attempts to exclude or limit the liability of either party for death or personal injury caused as a result of negligence or for fraudulent misrepresentation.
5.2 Subject to the foregoing Cyrenians will be under no liability to you whatsoever (whether in contract, delict (including negligence), breach of statutory duty, restitution or otherwise) for any damage or direct or indirect consequential loss (all three of which terms include without limitation pure economic loss, loss of profits, loss of business, loss of opportunity, loss of goodwill and like loss) howsoever caused.
5.3 Subject to clauses 5.1 and 5.2 Cyrenians' aggregate liability under this Contract (whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise) for any damage or direct or indirect consequential loss (all three of which terms include without limitation pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused will be limited to the amount paid for the Services concerned.
6. Force Majeure
Neither party will be liable to the other for any failure or delay or for the consequences of any failure or delay in performance of this Agreement if it is due to any event beyond the reasonable control and contemplation of a party to this Contract including without limitation acts of god, war, industrial disputes, protests, fire, flood, storm, tempest, epidemics, explosion, acts of terrorism and national emergencies.
7. Intellectual property
Cyrenians confirms that it owns or has all necessary rights in the use of all intellectual property in relation to the Services. All such intellectual property shall remain the property of, or the rights in the use of, shall remain with Cyrenians unless otherwise agreed in writing between the parties. In particular for the avoidance of doubt all training materials produced by Cyrenians as part of the Services are solely for your use and may not be copied, distributed or otherwise reproduced by you without our express written consent.
8. Confidentiality
Each party agrees that any information about them or their business is confidential ("Confidential Information"). Each party agrees that it shall not permit duplication, use or disclosure of such Confidential Information to any person (other than its own employee, agent or sub-contractor where the same requires such information for the performance of the Contract) unless such duplication, use or disclosure is specifically authorised in writing by the other party or is required by operation of law. Confidential information does not include information which at the time of disclosure is generally known by the public (other than by an unauthorised act of the disclosing party). Both parties shall take reasonable steps to ensure that their employees, agents and subcontractors keep Confidential Information confidential.
9. Data protection
All information that we hold concerning you including registration and other information provided by you where it comprises of personal data will be held and processed by Cyrenians strictly in accordance with our obligations under the Data Protection Act 2018 as amended from time to time. Such information will be subject to our privacy policy and will be used by us to administer our relationship with you as a customer. We will not without your consent supply your name and address to any third parties except where (1) such transfer is a necessary part of the activities that we undertake or (2) we are required to by operation of law. By accepting these Terms of Supply you also agree to be bound by our privacy policy.
10. Changes to terms
We reserve the right at our discretion to modify, add or remove any or all of the Terms of Supply at any time and each such change shall become effective immediately upon posting. However, those changes will not affect any current bookings you have with us but only any new purchases.
11. Assignment
We may assign our rights and obligations under the Contract to any other person including sub-contracting the delivery of any Services.
12. Entire agreement
The Contract constitutes the entire agreement and understanding of the parties and supersedes any previous agreement between the parties relating to the subject matter of the contract.
13. Severability
To the extent that any clause or part of a clause of these Terms of Supply is found to be invalid or unenforceable such clause or part of a clause shall be deemed to be deleted and the remainder of these Terms of Supply shall remain in full force and effect.
14. Non-waiver of rights
The failure to exercise a right or remedy provided by the Terms of Supply or by law does not constitute a waiver of the right or the remedy nor does it mean that we will forfeit any future rights or remedies.
15. Complaints
If you have any complaint about our services, please email admin@cyrenians.scot. Cyrenians shall use their reasonable endeavours to resolve it as soon as practicable. If you are unhappy with the resolution, this will be escalated and reviewed by a manager independent to the complaint.
16. Governing law
These Terms of Supply shall be governed by and construed in accordance with the law of Scotland and each party irrevocably agrees that the Scottish Courts shall have exclusive jurisdiction in relation to any claim or dispute or difference concerning the Contract and any matter arising therefrom.